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Business Communication Skills

Dates (Click on preferred date to apply) Aug 18

CONTENT OVERVIEW

THE ART OF EFFECTIVE COMMUNICATION

  • Basic Elements of Oral, Written and Non-Verbal Communication
  • Barriers to Effective Communication
  • Feedback
  • Noise
  • Beliefs
  • Perception
  • Mood
  • Voice Tone
  • Gesture
  • Eye Contact
  • Cultural Differences
  • Tools for Effective Oral Communication
  • Audibility and Clarity in Speech
  • Frequently Mispronounced Words In English
  • Listening Skills
CategoryBusiness Etiquette
Duration3 Days at 3 hours per day
Corporate LevelFoundation Level, Intermediate Level, Senior Level, Executive Level
Pre-requisiteNone
Target Audience

All Staff

Objectives

To equip participants with the requisite skills to communicate professionally within a corporate environment.

Expected Learning Outcomes

 

PRESENTATION SKILLS

 

EFFECTIVE BUSINESS WRITING

  • What is Good Writing?
  • How do you Develop Good Writing?
  • Fundamentals of Writing
  • Accuracy
  • Brevity
  • Clarity
  • Correct Grammar
  • Appropriate Use of Vocabulary
  • Simplicity
  • Critical Thinking Skills and Logical Reasoning
  • Biased Free Language

 

THE WRITING PROCESS

  • Pre-Writing and Drafting
  • Developing the Topic
  • Developing the Philosophy/Objective
  • Developing the Outline
  • Writing the Introduction, Body and Conclusion
  • Paragraphing
  • Effective Use of Transitional Devices
  • Anaphoric/Cataphoric References for Transitional Devices
  • Clichés in Business Writing
  • Proofreading
  • Punctuation

 

WRITING AT WORK

  • Business Correspondence
  • The Language of Business
  • Classes of Business Letters
  • Parts of Letters and Memos
  • Correctness and Accuracy
  • The Tone of a Business Letter
  • E-Mail
  • Report Writing
  • Types of Reports
  • What to Consider when Writing a Report
  • Qualities to Strive for in a Report
  • Components of a Report
  • Procedure in Writing a Report
LocationVirtual Learning
Fee in Naira30,000.00