This course is designed for individuals in a client facing role needing to develop a more confident approach to developing and maintaining client relationships. Participants will learn how to influence, manage, meet and exceed their customers’ expectations.

Having Completed this course you will be able to:

• Cultivate appropriate personality profile to deliver superior results
• Pre-approach and evaluate a prospect to ensure they match the required profile that will yield the right Return-on-Investment
• Effectively gain the commitment of customers to an agreement and close the sale at every opportunity
• Use “benefit selling” as an ethical and powerful form of persuasion by linking benefits of the products to the needs of the customer
• Effectively communicate with customers and manage customer relationships
• Take ownership for building personal brands and understand the value of effective networking in building relationships with customers